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About Us This web site is owned and operated by LOVE LOCKS Engraved Padlocks, a UK-based company. Locks of Love® is a registered trade mark, issued by the Patent Office on 14 May 2012. If you have any suggestions or comments, or if you need to contact us, please use the details below.

Our Contact details:

LOVE LOCKS Engraved Padlocks
65 Huntly Road,
United Kingdom

Phone: UK 01202 38 16 96

Email: office [at] engravedpadlocks [dot] com
Making A Purchase Making a purchase could not be easier. Simply browse our SHOP, selecting the required size, colour and design for your love lock, then enter your required engraving. You also have the option to add engraving to the reverse side of your padlock. Reverse side engraving cannot be purchased alone - it must be in conjunction with engraving on the main, front side. Add your item(s) to the shopping basket and complete the checkout process.

Our preferred payment method is PayPal. PayPal is a safer, faster, more secure way to pay online - your financial details are never shared. If you don't already have a PayPal account, it's free and very simple to open one. If you prefer not to open a new account, then you can make a one-off payment via PayPal, using any major credit or debit card. We can also accept UK cheque payments.
Shipping And Handling We post worldwide, using either standard delivery or recorded delivery options. For UK orders, we offer both the Royal Mail Signed For Delivery and Special Delivery options - your package will require a signature upon receipt. For non-UK orders, we offer the Royal Mail International Tracked and Signed options - your package will require a signature upon receipt. Standard First-Class Royal Mail and Airmail postage options will not require a signature upon receipt. Full postage options and costs are detailed at the end of the ordering process - prices are correct as at 1st June 2015. If you choose either of the standard First-Class Royal Mail or Airmail postage options, proof of postage is considered as proof of delivery. We recommend one of the Royal Mail Signed For Delivery, Royal Mail Special Delivery or Royal Mail International Tracked and Signed options for all orders.

Regarding Royal Mail Signed For Delivery, Special Delivery and Royal Mail International Tracked and Signed services:

If you are not present at the time of attempted delivery, you will be alerted by your local postal service. It is your responsibility to arrange re-delivery or collection of the package. If, after attempted delivery to your requested address, the package is returned to our offices, we may charge you additional postage costs before sending the package once again.
Delivery Schedule Once we receive your order, your personalised message is designed before being passed to our engraving department. We aim to despatch all orders within five working days. We record proof of posting for all orders.
Privacy Policy This privacy policy sets out how Engraved Padlocks uses and protects any information that you give Locks of Love when you use this website. Locks of Love is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Locks of Love may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 1st 2012.

Data collected by this site is used to:
a. Take and fulfil customer orders;
b. Administer and enhance the site and service;
c. Disclose information to postal companies for delivery of your order;
d. We may, very occasionally, send promotional emails about our new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can opt out of these promotional emails at any time.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns Policy According to the UK Government directive (Accepting returns and giving refunds: the law): "You have to offer a refund for certain items ONLY IF THEY'RE FAULTY, eg: personalised items and custom-made items.

Since all padlocks are engraved according to individual requirements, we can only accept returns if the finished padlock is faulty.

In submitting your order, you confirm that you have checked your required engraving, including all spelling and spacing, and wish us to engrave your message as specified. If we notice an obvious error, we will contact you prior to engraving. Otherwise we will engrave exactly what you have asked us to engrave. In the event that we make an error with your order, we will, of course, send you a replacement free of charge.

Additional: The information contained in this website is for general information purposes only. The information is provided by Locks of Love and, while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Locks of Love. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Locks of Love takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of Locks of Love - © Locks of Love 2014. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
1. You may print or download to a local hard disk extracts for your personal and non-commercial use only;
2. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Locks of Love accept no responsibility for how you choose to use any product which you purchase from us. We encourage you, where necessary, to always seek permission before affixing any padlock in a public place.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.